FAQs. General Information

Your online shopping experience comes with a 256-bit SSL certificate. Using the same level of encryption as the large banks, your SSL keeps your information secure at all times. As a certified Level 1 PCI Compliant business, That Ring Shop has the ability to accept all major credit cards safely and securely, allowing you the ultimate convenience and safety.
We at That Ring Shop are working round the clock to send every order as quickly as possible. In most cases, these jewelry are on handcraft-to-order and will take some time. We promise to ship all orders as quickly as possible. Your order can be tracked on our tracking page here.
If you received any notification that your package was delivered but you did not receive it, please contact your local office and resolve the issue by filing a claim for the missing package. All local delivery issues will be the responsibility of your local mailing services once it’s been shipped from our warehouse or suppliers. For United States domestic deliveries, you can contact USPS at (800) 275-8777 to locate your package.
Track your order here or just email us at support@thatringshop.com for updates on your shipment.
We are an international company. Incorporated in the United States, our main operations are carried in Manhattan, New York accompanied by our Support Centre in Singapore and Manufacturers and Warehouses in East Asia.
Once your order request has been processed by our designers and manufacturers, your order cannot be canceled or changed. You must contact us within 24 hours of placing the order to arrange an order change. You can do this via email with your order number as the subject. For changing of item(s) or address, please include the new item(s) of your choice or address and email to support@thatringshop.com
Since most of our pieces are handmade to order, processing time may vary. Once your order has been processed and shipped, a confirmation email will be sent to your email.